Role Overview:

We are seeking an experienced Application Support Engineer to provide L2 support for our application ecosystem, including voice/chat applications, map applications, VPN, and Mobile Device Management. The ideal candidate will have strong Linux skills and database management expertise.

Roles and Responsibilities:

• Serve as the first level of escalation for all application issues and user interfacing

• Work with application teams for deployment and integration problem resolution

• Monitor and manage databases (Postgres/MySQL), including setting up replication across locations

• Perform Linux OS administration and execute hands-on operational tasks

• Deploy and manage PHP, Java services such as Tomcat & Apache HTTPD

• Create and maintain bash scripts and other automation tools

• Execute commands to perform health monitoring of applications deployed at Server Farm

• Capture logs, perform first-level analysis, and share with L3 team for remote support

• Work onsite during crisis situations with remote L3 support

• Support customer L1 support team on fixing enrollment/re-enrollment/TSP change related issues

• Maintain accurate ticket records in the ticketing system and issue register

Key Skills & Competencies:

• Strong troubleshooting and problem-solving skills

• Excellent communication and customer service abilities

• Ability to work independently and as part of a team

• Strong documentation and organizational skills

• Detail-oriented with the ability to prioritize tasks effectively

• Adaptable and responsive to changing priorities

Qualifications & Skillsets:

• Bachelor's degree in Computer Science, Information Technology, or related field

• 5+ years of experience in application support or system administration

• Strong knowledge of Linux OS administration

• Experience with database monitoring and management (Postgres/MySQL)

• Proficiency in bash scripting or other scripting languages

• Knowledge of web services such as Tomcat, Apache HTTPD

• Experience with PHP and Java applications

• Understanding of Mobile Device Management (MDM) systems

• Familiarity with VPN technologies and voice/chat applications

• Experience with log analysis and application monitoring tools

  
  

Why Join Us?

At Arche Global, we are at the forefront of digital transformation, helping businesses across the globe achieve operational excellence through our innovative technology solutions. As a Leader, you will play a critical role in shaping our future, building strong partnerships, and driving impactful solutions that make a difference in our customers success stories. If you are a dynamic leader with a passion for technology and business transformation, we encourage you to apply.

Arche Global Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ancestry, color, gender identity or expression, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws.