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Platforms

Capabilities

Company

Resources

Careers

— Customer Support

Future of multi-
channel customer
support.

Deliver faster, personalized, conversational customer support, no matter which channel your customers choose.

Talk to our experts

“Super quick” “Easy”

“How do they get me so well?” “Five stars”.

“Super quick” “Easy”

“How do they get me so well?” “Five stars”.

“Super quick” “Easy”
“How do they get me so well?” “Five stars”.

Give support your customers will rave about. Your customers want to connect any time, any place. Copper makes it easy to support your customers across all of your channels - from email to WhatsApp to Phone Calls and more.

24/7 ON

Personalised, proactive & intelligent

Fast Service

Omnichannel

Say hellllloooooooooooooo.

Move your first response time

from hours to minutes. Rise

your CSAT score. Save your

customers hundreds of hours.

Bring down cost of resolution.

Feel as if having another 500

hundred support agents at no

extra cost. Take a shortcut to

happy customers.

Say hellllloooooooooooooo.

Move your first response time

from hours to minutes. Rise

your CSAT score. Save your

customers hundreds of hours.

Bring down cost of resolution.

Feel as if having another 500

hundred support agents at no

extra cost. Take a shortcut to

happy customers.

Say hellllloooooooooooooo.

Move your first response time

from hours to minutes. Rise

your CSAT score. Save your

customers hundreds of hours.

Bring down cost of resolution.

Feel as if having another 500

hundred support agents at no

extra cost. Take a shortcut to

happy customers.

Say hellllloooooooooooooo.

Move your first response time

from hours to minutes. Rise

your CSAT score. Save your

customers hundreds of hours.

Bring down cost of resolution.

Feel as if having another 500

hundred support agents at no

extra cost. Take a shortcut to

happy customers.

68%

Faster first response time

90%

Median CSAT score for businesses

1/3rd

Common questions self-served

1.6X

More questions handled

Finally, business messaging that’s a win-win for customers & agents.

Add messaging and live chat to your website or mobile app. Deliver instant support without having your customers to repeat themselves on social channels like WhatsApp or Facebook Top it with customizable bot, and make it more powerful, flexible and delightful for agents too.

A man and a woman working in a server room

Bot, always on

Whether agents are logged on or off, Copper Bot is always availableto provide support. 365 days. 24/7.

Self-service, everywhere

Tricky questions deserve a human response, but that doesn’t mean they all do. With Copper Bot, give answers fast, and let customers get on with their day.

Omnichannel

Chat in real-time and carry on customer conversations across all of your channels with – from email to WhatsApp and more.

AI + NLP +ML

Simply put: impress your customers by understanding natural language and provide right answers 90% time.

Finally, business messaging that’s a win-win for customers & agents.

Conversational IVR

Let customers self-serve and resolve their simple issues talking with the voice bot naturally, in their own language.

Context, and more context

Get all the context and background information of the customers as soon as you receive the call. Magic.

Lower wait times

Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.

Expect the expected

Copper telephony comes with all the usual features like: call recording, call routing, call analytics, smart dialer, canned responses. And more.

All interactions in one place. Unified.

Customer conversations and information live in a centralized workspace so agents get all the context they need to help customers. Supporting your support agents unbelievably.

Insights + Analytics + Action = Refinement

Our reporting works right out of the box, helping you measure results easily. Copper gives you the insights that help you improve your customer support and the staff productivity.

Integrate all the apps that power smarter conversations.

Our reporting works right out of the box, helping you measure results easily. Copper gives you the insights that help you improve your customer support and the staff productivity.

See what our customers are

saying.

See what our customers are saying.

See what our customers are
saying.

“Copper has been instrumental in revolutionizing how we deliver customer service. It empowers us to respond quickly, provide accurate information, and address customer needs comprehensively. With Copper, our team feels more confident and equipped to ensure every client interaction is seamless and leaves a lasting positive impression.”

“We trust Copper with our most critical communication needs. The platform has not only enhanced our ability to connect seamlessly but has also significantly streamlined our workflows. With Copper, we’ve been able to build stronger relationships and exceed customer expectations consistently.”

It’s easy to see why Copper is such
a compelling support solution.

A cutting-edge AI engine built on advance frameworks and sophisticated machine learning, deep learning models to deliver secure, responsible and accurate results.