Role Overview

Arche Global is looking for an experienced Account Manager – Enterprise to manage and grow strategic enterprise accounts across IT Infrastructure, Cloud, Managed Services, AI & Automation, and Digital Transformation solutions. This role is responsible for building long-term customer relationships, identifying new business opportunities, driving revenue growth, and delivering high levels of customer satisfaction through consultative and solution-led selling.

The ideal candidate will have strong enterprise sales experience, the ability to understand customer business and technology requirements, and a proven track record of managing strategic accounts while delivering consistent business growth.

Roles and Responsibilities

Enterprise Account Management

• Manage and grow a portfolio of enterprise accounts, serving as the primary point of contact for key customers.
• Build and maintain strong relationships with CXO-level stakeholders, IT Heads, Procurement teams, and Business Leaders.
• Drive account growth through cross-selling, upselling, and identifying new business opportunities within existing and prospective enterprise accounts.

Sales & Business Development

• Own the complete sales cycle from lead generation, requirement gathering, solution positioning, proposal development, negotiation, and deal closure.
• Prepare and manage account plans, sales forecasts, pipelines, and opportunity tracking to ensure predictable business growth.
• Lead commercial discussions, contract negotiations, and closures while aligning customer requirements with business objectives.

Solution & Customer Engagement

• Understand customer business and technology requirements to position IT Infrastructure, Cloud, Managed Services, AI & Automation, and Digital Transformation solutions.
• Collaborate closely with Pre-Sales, Solution Architects, Delivery, and Operations teams to develop customer-focused solutions and proposals.
• Articulate technology solutions from a business value perspective to support consultative selling.

Customer Success & Relationship Management

• Monitor customer satisfaction, proactively identify risks, and address customer concerns in collaboration with internal teams.
• Conduct regular account reviews and develop strategies to strengthen long-term customer partnerships.
• Build lasting relationships that contribute to customer retention and sustained account growth.

Market Intelligence & Sales Excellence

• Track market trends, competitor activities, and emerging technologies to identify new business opportunities.
• Maintain timely and accurate CRM/Sales MIS updates while ensuring adherence to established sales processes and governance.

Key Skills & Competencies

• Enterprise sales and strategic account management
• Consultative and solution selling
• CXO-level relationship management and stakeholder engagement
• Revenue growth through cross-selling and upselling
• Commercial negotiation and presentation skills
• Pipeline management, forecasting, and analytical skills
• Strong business acumen and customer-centric approach
• Cross-functional collaboration and teamwork

Qualifications & Skillsets

• Bachelor's degree in Engineering, Technology, Business Administration, or a related discipline.
• MBA in Sales or Marketing is an added advantage.
• 7–10 years of enterprise sales or account management experience within the IT or technology services industry.
• Strong understanding of IT Infrastructure, Cloud, Managed Services, AI & Automation, and Digital Transformation solutions.
• Proven ability to understand customer requirements and position technology solutions that deliver business value.

Key Success Measures

• Achievement of assigned revenue and margin targets
• Growth of existing enterprise accounts
• New business and opportunity conversion
• Cross-sell and up-sell revenue growth
• Customer retention and satisfaction
• Sales pipeline quality and forecast accuracy
• Strategic account development

Why Join Us?

At Arche Global, we are at the forefront of digital transformation, helping organizations achieve operational excellence through innovative technology solutions. As an Account Manager – Enterprise, you will play a key role in strengthening customer relationships, driving business growth, and delivering impactful technology solutions that help enterprises succeed.

If you're passionate about enterprise sales, customer success, and technology-driven business transformation, we encourage you to apply.

Arche Global Private Limited is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to ancestry, color, gender identity or expression, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws.